Shipping Policy
Woqlo.
Last update: 23 September 2025
At Woqlo, we want your order to arrive safely and as quickly as possible. This shipping policy explains how we process and ship orders and what conditions apply. By placing an order, you agree to this policy.
1. Shipping areas
We ship to addresses in:
United Kingdom (UK) – including England, Wales, Scotland and Northern Ireland
Other countries, as indicated during checkout
We do not deliver to PO boxes, parcel lockers or incomplete addresses.
2. Processing time
Order processing: 1–3 working days (excluding weekends and public holidays)
During exceptionally busy periods, processing may take longer.
We will inform you by e-mail if there is a significant delay.
3. Delivery times
Our delivery times are indicative and depend on the carrier:
Standard delivery (UK): 5–14 working days
International delivery: 7–21 working days
We do our utmost to deliver within this period, but we cannot guarantee a specific delivery date.
4. Shipping costs
Shipping costs are calculated during checkout.
Orders above a certain amount may qualify for free shipping (as stated on our website).
Any import duties, customs fees or taxes outside the UK are the responsibility of the customer.
5. Track & Trace
Where available, you will receive a tracking number by email once your order has been dispatched.
Not all carriers offer real-time tracking, especially for international shipments.
6. Transfer of risk & Inspection
The risk of loss or damage passes to you once the parcel has been delivered by the carrier to the address you provided.
Please check your order immediately upon receipt. Report any damage or missing items within 48 hours via info@woqlo.com
7. Incorrect or incomplete addresses
You are responsible for providing a complete and correct delivery address.
If a parcel cannot be delivered due to an incorrect address or failure to collect, we may charge you for the cost of resending it.
In some cases, we may refund the order, minus the shipping and handling costs.
8. Delayed or lost parcels
We are not liable for delays caused by carriers, customs or circumstances beyond our control.
A shipment will only be considered lost after the carrier's official waiting period (usually 30 days).
Only then can we send a replacement product or offer a refund.
9. Split deliveries
If necessary, an order may be delivered in multiple parcels to speed up delivery.
10. Refusal of delivery or missed delivery
If you refuse a delivery or are not present at the time of delivery, you may be charged for return and redelivery costs.
Unclaimed parcels will be credited minus the shipping and handling costs.
11. Changes
We reserve the right to change shipping methods, costs and delivery times at any time. The terms and conditions applicable at the time of your order will apply.