Privacy Policy
Woqlo.
Last updated: September 23, 2025
At Woqlo (“we,” “us,” “our”), we value the protection of your personal data – but also efficient and secure business operations. This privacy policy explains how we collect, use, store, and share your data when you visit our website or purchase products. By using our website, you agree to this policy.
If you have any questions, you can always contact us at info@woqlo.com.
1. Who we are
Woqlo is an international fashion brand that sells products in the United Kingdom and other countries. We process personal data in accordance with the UK GDPR, Data Protection Act 2018, and other relevant legislation.
2. What data we collect
I. Device and usage information
Purpose:
To ensure the website works properly
To improve security
To optimize performance and marketing
To detect fraud and abuse
Source: Automatically collected via cookies, pixels, log files, and similar technologies.
Examples: IP address, browser type, device model, time zone, pages viewed, interactions, referring URLs.
II. Order and account information
Purpose:
Processing and delivering orders
Verifying and processing payments
Providing customer service and warranty support
Sending promotions and relevant product recommendations
Collected from: you, when placing an order or creating an account.
Examples: name, shipping and billing address, phone number, email address, payment details (processed securely), order history.
III. Customer service and communication
Purpose:
Answering your questions
Handling your returns and complaints
Improving your experience
Examples: name, contact details, content of your message, order number.
3. How we use your data
We use your data exclusively for:
Fulfilling your order and contractual obligations
Improving our website and products
Personalized offers and advertisements (respecting your preferences)
Ensuring our legal and tax obligations
Protecting our rights and preventing fraud
Where possible, we process data on the basis of legitimate interest (e.g., marketing, security) and respect your right to object.
4. Who we share your data with
We only share data with trusted partners who support our business operations, such as:
Shopify (e-commerce platform)
Payment providers (Stripe, PayPal, credit card companies)
Carriers (for delivery)
Marketing partners (Google, Meta, Pinterest, Bing)
In exceptional cases, we may share data to comply with legal obligations or to defend our rights.
5. International data transfer
Your data may be transferred to countries outside the UK or the EEA. In that case, we will provide appropriate safeguards (such as UK adequacy decisions or Standard Contractual Clauses) to protect your data.
6. Cookies & tracking
We use cookies and similar technologies to:
Keep track of your shopping cart and login status
Improve the performance of the website
Display relevant advertisements
You can manage your preferences via the cookie banner or your browser settings.
7. Your rights
Under the UK GDPR, you have the right to:
Request access to your data
Request correction or deletion
Object to marketing or certain processing
Request transfer of your data (data portability)
Send us an email at info@woqlo.com
to exercise these rights.
8. Retention period
We retain your data for as long as necessary for:
Fulfilling your order
Legal and tax obligations
Protecting our rights
After this period, your data will be securely deleted or anonymized.
9. Minors
Our website is not intended for persons under the age of 13. We do not knowingly collect data from children. Please contact us if you believe that data has been collected.
10. Changes
We reserve the right to update this policy at any time, for example to comply with new legislation or to improve our services. Changes will be published on this page.
11. Complaints
Are you dissatisfied with how we handle your data? You can submit a complaint to the UK Information Commissioner's Office (ICO) via https://ico.org.uk/
or your local supervisory authority.